Economic Generator Lab

As I am sure you are aware I had a few bumps along this path. So i would like to give some constructive criticism because I like what you guys are doing here.

Support response time is slow if at all. If calls aren't going to be returned I suggest just removing the phone number entirely. Setup something like Freshdesk (free for the first year) that will auto respond to support emails letting the customer know you will be in touch within x hours and actually beat that time.

There is no way to message a designer on the portal even though the FAQ pages says you can. I would correct the FAQ page until you make that available and I would make that available.

During the project creation process I would make a check box that says something to the effect, To keep this project completely private click here. Then explain that the site will not be searchable via Google and designers will be made aware to not post designs any where else. Would also add a disclaimer that you cannot guarantee that. If you don't have terms of service with your designers I would add it and have them obligated contractually to keep it private when requested.

The site is serviceable but the UI/UX could use some work. There are social icons on the top of the submission page that don't do anything. Some are grayed out others are solid black. None of them are clickable. In general there are a lot of areas of the site that seem to be clickable and are not and others that seem like they wouldn't be (the 1-2-3 across the top of the submission) that are. In general the entire process is a little confusing, I had to go to the fact page to understand the process of rating. And then I had to click around for a while until I figure out you have to click on the 3rd step in the process. I thought that as a notification of where I am in the process not something for navigation.

Finally, I always try my best to be professional. If someone is calling me names I simply continue on acting professional. Not being able to get in touch with anyone put me in a dizzy. I hit every communication point I could. Normally I would try one at a time but since I already had a bad time with 0 response from support for days I decided to hit everything at once with a professional message. When the CEO engaged with my I was relieved. I was saddened when he started calling me unprofessional. But I remained professional. I stuck to what I said I would do and was happy that my issue was resolved. Now if my issue was resolved professionally without the name calling I would be leaving a very happy customer and would recommend others use the service. But when you have the CEO name calling because he is upset about a tweet that was professional and pointed out support was unresponsive which it was it tells me you have a top down issue or a very bad day without the ability to separate the two.

But i am not a person that goes and rates negatively to hurt anyone so no worries. I wish everyone here the best of luck, and I do hope that you make it through these challenges.

Travis